Privacy policy

This draft covers people who use Sahnezen and people whose images appear in the studio. The website lets you browse examples without an account. The account, upload, purchase and generation activities described here take place in the mobile service where those features are available.

What the studio receives

• Account information. Your email address, account identifier and session information let Sahnezen sign you in, secure your account and connect you to your private gallery. When you choose Apple or Google sign-in, that service helps authenticate you.
• Source photos and results. The studio processes the product, garment or model images you select, any reference images, your instructions, settings and job status to make and deliver the shots you request. A label, reflection or background can identify someone other than the seller.
• Purchases. The store takes payment. Transaction and product references, subscription periods, trials, refunds and credit entries help verify purchases, deliver credits, resolve duplicate transactions and maintain required records.
• Connection and security information. The mobile service uses your connection IP address, estimated country, request times and security or error events to apply regional rules and investigate failures. Where a face check applies, it looks for the presence of a face. It does not try to identify the person. You can ask support to review an upload or access decision.
• Support correspondence. If you contact us, we receive your message, reply address, the references you provide and any attachments. Include only what is needed. Never send a password or full card number.

Providing your account, processing a requested shoot and delivering a purchase generally require processing to perform our contract with you. Recordkeeping, rights requests and disputes can also involve a legal obligation or the establishment or defence of a claim. A seller’s agreement with Sahnezen does not by itself establish a lawful basis to process another person’s likeness.

Where a photo goes

First, the file you select is uploaded to temporary storage. If a regional upload check applies, the file is checked before it can be accepted into your private account storage. For shoots that use an external AI service, the selected source and reference images and instructions are sent to the generation provider so it can return the result. See regional access and image processing.

The finished image is stored in your private gallery. Saving it creates a copy on your device. Sharing may give another person or app a separate copy. The services involved in authentication, storage, generation, purchase verification and support depend on the features available in your region. Information may also be disclosed to competent authorities where legally required.

The operator’s formal identity, the recipients for each release, their countries, international transfer safeguards and provider retention periods have yet to be confirmed for this draft. You may ask support about a recipient, its use of your image or the safeguards that apply before submitting a photo.

How long photos stay in your gallery

Uploads have a 7-day availability window and generated images a 90-day window. Check the deadline shown in the app and download any files you want to keep. If an active shoot needs an expired file, cleanup waits for the shoot to finish. These windows apply to studio media. Separate rules apply to transaction records, support messages, provider copies and backups.

You can remove a single output or request deletion of your account and private media. See delete your account and data.

Your rights

Depending on the law that applies, you can ask to access, copy, correct, erase, restrict or transfer your personal data, or object to processing. If processing relies on consent, you may withdraw it for future use. We may need to verify your identity in proportion to the request.

You can ask about a photo that shows you without opening a Sahnezen account. You can also raise a concern about a child’s information. Write to Sahnezen support with a description or reference that helps identify the issue.

In the EEA you may complain to the data protection authority where you live or work, or where the alleged infringement occurred. In the UK you may complain to the Information Commissioner’s Office. See privacy rights in Türkiye for the rights described in Law No. 6698.